1. Introduction

CPSISC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.cpsisc.com.au (the "Site").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site. We reserve the right to make changes to this Privacy Policy at any time. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy.

2. Information We Collect

2.1 Information Automatically Collected

When you visit our Site, we may automatically collect certain information about your device, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

This information is collected using cookies and similar tracking technologies. See our Cookies section below for more details.

2.2 Information You Provide

We may collect information that you voluntarily provide when you:

• Contact us through our contact form
• Subscribe to our newsletter (if applicable)
• Provide feedback or comments

This may include your name, email address, and any other information you choose to provide.

3. How We Use Your Information

We use the information we collect to:

• Operate and maintain our Site
• Improve user experience and Site functionality
• Respond to your enquiries and communications
• Analyse usage patterns to improve our services
• Protect against fraudulent or illegal activity
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.

Types of Cookies We Use:

• Essential Cookies: Necessary for the Site to function properly
• Analytics Cookies: Help us understand how visitors interact with our Site
• Advertising Cookies: Used to deliver relevant advertisements (if applicable)

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

5. Third-Party Services

We may use third-party service providers to help us operate our Site and analyse how it is used. These third parties may have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5.1 Analytics

We may use third-party analytics services (such as Google Analytics) to collect information about Site usage. These services may collect information about your use of our Site, including your IP address, browser type, and pages visited. This information is used to evaluate users' use of the Site and compile statistical reports.

5.2 Advertising

We may use third-party advertising services (such as Google AdSense) to display advertisements on our Site. These services may use cookies to serve ads based on your prior visits to our Site or other websites.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure or access. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymise it.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information that we hold
• Request correction of inaccurate personal information
• Request deletion of your personal information in certain circumstances
• Object to the processing of your personal information
• Withdraw consent where we rely on consent to process your information

To exercise any of these rights, please contact us using the details provided below.

9. Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete that information.

10. Links to Other Websites

Our Site may contain links to other websites that are not operated by us, including links to training.gov.au and RTO websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Changes are effective immediately upon posting.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• By visiting our Contact page
• By email: privacy@cpsisc.com.au

If you are not satisfied with our response to any privacy-related concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.