Job Function of Monitoring Centre
When an alarm goes off in a commercial or domestic dwelling, a signal is sent to a Monitoring Centre where the nature of the alarm is identified and the appropriate response determined. This usually involves contacting the relevant agency and asking them to respond, for example, the police or a field security team.
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Job Description for Monitoring Centre Operator
Monitoring centre operators (MCOs) interpret signals from alarms transmitted to their centre and carry out appropriate action within a defined range of responses determined by the client’s needs. The alarms may originate from commercial or residential buildings. MCOs may also relay and receive situation reports to and from manpower operatives.
MCOs do not perform guarding and protection functions, or supervise or coordinate manpower activities. This is the main difference between the role of a monitoring centre operator and a control centre operator.
