Job Function of Control Room
A control centre is the nerve centre for all security alarms and surveillance equipment located at a site or number of sites. All activity that requires surveillance at sites is electronically monitored and appropriate responses are directed as soon as any incident or potential incident is detected.
Large corporations such as Crown Melbourne have their own control centres located on site, while smaller businesses may engage the services of control centres located off-site.
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Job Description for a Control Room Operator
Control room operators monitor activity at sites in line with client needs and dispatch security guards to areas when emergencies occur. They use software and CCTV systems to monitor alarm activations at commercial, residential or other forms of infrastructure.
Control room operators may be required to respond in person and/or conduct additional guarding duties such as patrolling. They may also be required to supervise and/or co-ordinate the activities of manpower operatives in the field.
They are typically located on-site but may be off-site as part of a remote centre. They are usually employed by medium or large companies.
