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Formal Training for Monitoring Centre Operator

The Certificate II in Security Operations provides the training required by a person seeking work as a monitoring centre operator (MCO). Trained MCOs apply operational knowledge in a security monitoring context, with limited supervision.

To be awarded the Certificate II in Security Operations, you need to complete a total of 11 units of competency (sometimes referred to as subjects). Seven of the units are compulsory and the remaining four are elective units which must be selected according to the qualification packaging rules.

A Registered Training Organisation (TAFE or private provider) could offer a course like one of the two samples listed below. They both cover the skills and knowledge typically required by a monitoring centre operator.

 

Control Room Danny

SAMPLE 1

11 Units of Competency Required for the Certificate II in Security Operations (CPP20207)

 

– Selected from the Property Services Training Package CPP07

Core Units

  • CPPSEC2001A Communicate effectively in the security industry
  • CPPSEC2002A Follow workplace safety procedures in the security industry
  • CPPSEC2003A Work effectively in the security industry
  • CPPSEC2004A Respond to security risk situation
  • CPPSEC2005A Work as part of a security team
  • CPPSEC2006A Provide security services to clients
  • HLTFA301B Apply first aid

Elective Units Selected

  • CPPSEC2014A Operate basic security equipment
  • CPPSEC2018A Monitor electronic reporting facility
  • TLIE707B Use communication systems
  • ICAW2001B Work effectively in an IT environment

OR

SAMPLE 2

11 Units of Competency Required for the Certificate II in Security Operations (PRS20103)

 

– Selected from the Asset Security Training Package

Core Units of Competency

  • PRSSO201A Communicate effectively in the security industry
  • PRSSO202A Maintain workplace safety
  • PRSSO203A Work effectively in the security industry
  • PRSSO204A Work as part of a team
  • PRSSO205A Provide security services to customers
  • PRSSO206A* Provide first aid
  • PRSSO207A Respond to security risk situation

Elective Units of Competency Selected

  • PRSSO215A Operate basic security equipment
  • PRSSO223A Monitor electronic report facility
  • TDTE701A Use communication systems
  • ICTCC130A Provide quality customer service

Unit required for licensing purposes in Victoria

  • PRSS0325A Monitor security from control room

*Not required for licensing in some States.

The second sample qualification is selected from the Asset Security Training Package. Qualifications from the Asset Security Training Package are progressively being replaced by the newer qualifications from the Property Services Training Package. The packaging of the units of competency in a qualification will depend on the competencies required by regulators in the different States and Territories.