Career pathway for Monitoring Centre Supervisor
Work in a monitoring centre is similar to call centre work, except it occurs in the security industry. So if you have call centre experience, you would find it fairly familiar. It does not involve any danger or direct contact with field incidents.
The sample qualifications give you an indication of the skills needed for this work, but, in reality, you don’t need a qualification to get a supervisory job in a monitoring centre. So there is no barrier if you are the right sort of person. Because monitoring centres operate 24 hours, there are openings for both full-time and casual workers and different shifts are available.
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Monitoring centre supervision can also open up a range of possibilities in the expanding electronic security field. You could move across to supervise control room operations, or, with your customer service skills and industry experience you could move into sales and become a security consultant. If you have an interest in the technical side of things, you could go into installation or the integration of security systems with computer networks.
If you are interested in management you could consider a Diploma course in management. If you want to run your own electronic security business, you could consider a Certificate IV in Small Business Management. Both jobs involve working with clients to determine what level of security they need.
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