Monitoring Centre Supervisor
Job Function of a Monitoring Centre
When an alarm goes off in a commercial or domestic dwelling, a signal is sent to a Monitoring Centre where the nature of the alarm is identified and the appropriate response determined. This usually involves contacting the relevant agency and asking them to respond, for example, the police or a field security team.
Large corporations such as Crown Melbourne have their own control centres located on site, while smaller businesses may engage the services of control centres located off-site.
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Job Description for a Monitoring Centre Supervisor
Supervisors at monitoring centres supervise the centre's systems operations and provide advice on and oversee the implementation of the centre's security and risk management systems. Supervisory skills are required as well as a sound ability to use IT equipment to assess security risks within a monitoring centre environment. Monitoring centre supervisors may also be responsible for relaying/receiving situation reports to and from manpower operatives. However, they are not required to undertake guarding and protection functions, or to supervise or coordinate manpower activities.
Employment is typically in a medium or large companies and monitoring centre supervisors may also work alongside customer service staff.
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