Career Pathways for Control Room Supervisors
Opportunities for work in control rooms in the electronic security industry are plentiful. In most companies, it involves monitoring cameras installed around a site and deploying security responses to incidents alerted through this process. Unlike monitoring centre work, which is remote from the scene, control room supervisors are often engaged in directing responses to field incidents on-site.
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While a qualification for this work is highly desirable and the sample qualifications give you an indication of the skills required, no qualification is mandated. So there is no barrier if you are the right sort of person. Because control rooms operate 24 hours, there are openings for both full-time and casual workers and different shifts are available. Most employers encourage you to achieve further competencies and to complete a qualification while you are working.
Control room supervision can also open up a range of possibilities in the expanding electronic security field.
With your customer service skills and experience with electronic security systems, you could move into sales and become a security consultant. This would probably involve building your product knowledge well beyond systems like CCTV which you have directly experienced.
If you have an interest in the technical side of things, you could go into installation or the integration of security systems with computer networks.
If you are interested in management you could consider a Diploma course in management. On the other hand, if you want to run your own electronic security business, you could consider a Certificate IV in Small Business Management. Both jobs involve working with clients to determine the level of security they need.
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Bradley Neicho
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