Formal Training for Control Room Operator
The Certificate III in Security Operations provides the training required by a person seeking work as a control room operator. Trained operators apply a range of well-developed skills when responding to emergency alarm activations.
To be awarded the Certificate III in Security Operations, you need to successfully complete a total of 13 units of competency (sometimes referred to as subjects). Nine of the units are compulsory and the remaining four are elective units which must be selected according to the qualification packaging rules.
A Registered Training Organisation (TAFE or private provider) could offer a course similar to the two samples listed below. Both cover the skills and knowledge typically required by a control room operator.
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SAMPLE 1
13 Units Required for the Certificate III in Security Operations (PRS30103)
- Selected from the Asset Security Training Package PRS03
Core Units of Competency
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- PRSSO301A Prepare and present security documentation and reports
- PRSSO302A Maintain a safe workplace and environment
- PRSSO303A Determine response to security risk situation \
- BSBFLM302A Support leadership in the workplace
- PRSSO305A Manage conflict through negotiation \
- PRSSO306A Maintain effective workplace relationships
- PRSSO307A Maintain own work performance and development
- PRSSO308A Co-ordinate a quality security service to customers
- PRSSO309A Maintain security of environment
Elective Units of Competency Selected
- PRSSO315A Store and protect information
- PRSSO325A Monitor security from control room
- PRSSO326A Maintain and use security database
- PRSSO323A Lead small teams
Unit of Competency required for licensing purposes in Victoria
- PRSSM412A Co-ordinate field staff from control room*
- PRSSO206A Provide first aid*
* These units cannot be included as part of the Certificate III qualification
SAMPLE 2
12 Units of Competency Required for the Certificate III in Security Operations (CPP30407)
- Selected from the Property Services Training Package CPP07
Core Units of Competency
- BSBFLM303C Contribute to effective workplace relationships
- BSBWOR301A Organise personal work priorities and development
- CPPSEC3001A Maintain workplace safety in the security industry
- CPPSEC3002A Manage conflict through negotiation
- CPPSEC3003A Determine response to security risk situation
- CPPSEC3005A Prepare and present security documentation and reports
- CPPSEC3006A Coordinate a quality security service to customers
- CPPSEC3007A Maintain security of environment
Elective Units of Competency Selected
- CPPSEC3012A Store and protect information
- CPPSEC3020A Monitor security from control room
- CPPSEC3021A Maintain and use security database
- CPPCES3004A Lead small teams in the security industry
Although the first qualification from the Asset Security Training Package is still being used, it is progressively being replaced by the newer qualifications from the Property Services Training Package [CPP07]. The qualification offered will depend on the competencies required by the regulators in the different States and Territories.
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